Refund & Cancellation Policy

Almost everything we sell is made to order — we start 3D-printing your item after you buy it. That shapes this policy, and we would rather be straight with you about it before you buy than argue about it afterwards.

Nothing in this policy takes away your rights under the Consumer Protection Act, 2019. If the law gives you more than this policy does, the law wins.

1. Cancelling an order

Production typically begins within 5–6 working days of payment. If timing matters to you, tell us at once rather than waiting.

2. If your item arrives damaged or faulty

This is what our replacement promise is for, and we treat it seriously.

Tell us within 48 hours of delivery, with photographs of the item and the packaging. A short unboxing video is the single most useful thing you can send — we recommend recording one for collectibles, because it settles courier-damage questions instantly.

Send to services@azpiration.in or WhatsApp +91 77100 63741 with your order number.

What we do: we replace the item and pay the shipping on the replacement. If we genuinely cannot replace it — the design is retired, or a material is unavailable — we refund you in full.

What counts as damaged or faulty:broken, cracked or deformed on arrival; a printing fault that affects the item's structure or appearance; the wrong item; a missing item; or an item materially different from its listing.

3. What is not a fault

Because these are 3D-printed, made-to-order objects, the following are characteristics of the process rather than defects, and are not grounds for replacement:

• Fine layer lines visible on the surface
• Minor colour variation between batches, or from a photograph or screen
• Small variations in finish between two copies of the same design
• Normal wear from use, or damage from a drop, misuse, or use contrary to the item's age label

If you are unsure which side of this line your item falls on, send photographs and ask. We would rather look than have you assume.

4. Change of mind

Because each item is produced specifically for you, we do not accept returns for change of mind once production has begun. Before that point, see cancellation above.

This is a real limitation and we would rather you knew it now. If you are undecided, message us on WhatsApp — we will send extra photographs, dimensions, or a size comparison before you commit.

5. Personalised and custom items

Items customised with a name, message or bespoke design cannot be cancelled once production begins, and cannot be replaced for change of mind. They remain covered for damage and manufacturing faults exactly like anything else.

6. Delivery problems

• Parcel lost in transit: we replace or refund. Tell us if tracking has not moved for several days
• Failed delivery / nobody available: the courier will usually reattempt. If a parcel returns to us undelivered, we refund the item value; the original shipping charge is not refunded
• Wrong address given at checkout: tell us immediately. If it has not shipped, we correct it free. If it has, we cannot recover it and cannot refund it

7. How refunds are paid

Refunds go back to the original payment method — we cannot redirect a refund to a different account. Once we approve a refund we process it within 5–7 working days; your bank or card issuer may take longer to show it. We will give you a reference.

For a replacement, we produce and ship the new item on our normal lead time, at no charge to you.

8. If you are not happy with our decision

Escalate to our Grievance Officer — see Contact & Grievance Redressal. We acknowledge within 48 hours. You always retain the right to approach a consumer forum.

9. Language

Published in English; the English version governs.